Self Care App
In the last few years, the telecom industry is effectively using self-care solution to reduce their cost of service and perk up customer satisfaction. As compared to the conventional channel, self-care service has emerged as the most widely used communication channel for customer services. The key reason behind the increased use of self-care app solution is that the next generation people prefer to resolve their service issues, activation, subscription themselves instead of using expensive and inconvenient ways.
Innovii Self Care App
At Innovii, we are offering a Self-care App solution in which M-market is the major classified
Add from diffrent items
The solution allows customers to add different items. Customers can browse the list of added items and check the details. They can also add, update or remove any item. Customers can also request for chat (One to one chat) with the service provider.
How Selfcare App Solution Works?
Customer will add any service, admin can approve or reject the service request, once admin approves the service request then only the service will be listed, customer will receive the chat notification on any new chat request.
Innovii's Self-Care adapts to the carrier’s secure IT architecture
All information can be pulled directly from and processed through the carrier’s master systems, without duplicating business logic or data.
Benefits
Subscribers can check their account status, service plan and current balance.
Buy data packages and Airtime.
Notify subscribers about their bill, and enable them to make payments.
Subscribe to Value added services.
Make Mobile money transfaers to and recive mobile money directlty to your wallet.
With A.I. and analytics, the software can sense what the subscriber wants to get done and offer assistance.
Contact us today to start using this outstanding Selfcare Service.
